The Service Team Lead is responsible for ensure work orders are dispatched, tracked, and accurately completed in a timely manner.

  • Dispatches work orders to technicians in a timely manner.
  • Determines warranty coverage and calculates repair estimates.
  • Provides updates to Service Advisors as necessary.
  • Initiates work orders and enters notes into Dealer Management Software (DMS) system.
  • Tracks and monitors repairs work in progress using the DMS system.
  • Accurately enters technician labor hours into DMS in a timely manner.
  • Assists Service Manager with department management when necessary.
  • Performs other duties as assigned.


  • High School Diploma/GED
  • 1 - 2 years of customer service experience
  • Ability to multi-task
  • Exceptional attention to detail and accuracy
  • Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
  • Excellent Communication Skills (verbal and written)


  • 1 2 years of automotive customer service experience

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.

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